Privacy Policy

This Privacy Policy explains how LB House Cleaning Services LLC (doing business as Luxury LB, "we," "us," or "our") collects, uses and protects information when you visit luxury-lb.com or contact us about our services.

1. Information we collect

Contact information you provide voluntarily. When you call, send a text message, email, or message us on WhatsApp to inquire about our services, we may receive your phone number, email address, name, and the content of your message. We do not collect this information through forms on our website — our website does not capture contact data via forms.

Automatically collected information. When you visit luxury-lb.com, our analytics provider (Google Analytics 4) collects anonymized information including browser type, device type, approximate location (city-level), pages visited, time on page, and referral source. Analytics data is not linked to your identity.

Cookies. We use first-party cookies to remember your language preference (English or Spanish). Google Analytics may set third-party cookies for measurement. We do not use advertising or retargeting cookies.

2. How we use information

• To respond to your inquiry and provide an estimate for cleaning services.
• To schedule, perform and bill for cleaning services you have contracted.
• To understand aggregate website usage and improve the site.
• To comply with legal obligations (tax records, service agreements).

We do not sell, rent or share personal information with third parties for their marketing purposes.

3. How we share information

We share personal information only with:

• Service providers that help us operate our business (email delivery via Resend, analytics via Google, hosting via Vultr). These providers are contractually required to protect your data.
• Legal and regulatory authorities when required by law (subpoena, court order) or to protect our rights or the safety of others.
• Successors in the event of a merger, acquisition or sale of our business, in which case we will notify you before the transfer.

4. Your rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to know what personal information we have collected about you.
• Right to delete personal information we have collected (subject to legal retention requirements).
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of personal information. We do not sell or share personal information.
• Right to non-discrimination for exercising these rights.

California residents (CCPA/CPRA): You may exercise the rights above and designate an authorized agent to act on your behalf.

Florida residents (FIPA § 501.171): We maintain reasonable measures to protect personal information. In the event of a breach affecting your data, we will notify you as required by Florida law.

To exercise any of these rights, contact us at lbhousecleaningservices@gmail.com. We will respond within 45 days.

5. Children's privacy

Our services are directed to adults purchasing cleaning services for luxury residential properties. We do not knowingly collect personal information from children under 13 (COPPA) or under 16 (GDPR). If you believe a child has provided information to us, contact us and we will delete it.

6. Data retention

We retain contact information only for as long as needed to respond to your inquiry and to maintain records of services provided (typically 7 years for tax purposes). Analytics data is retained for 14 months at the aggregate level.

7. Data security

We implement reasonable administrative, technical and physical safeguards to protect personal information, including HTTPS encryption in transit, access control to our admin systems, and regular backups. No system is 100% secure, but we take protection seriously.

8. International visitors

Our services are offered in Miami, Florida, USA. If you visit our site from outside the United States, you understand that your information will be processed in the United States, which may have different data protection laws than your country.

9. Links to third-party sites

Our website may link to external sites (Google Business Profile, social media). We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.

10. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be announced on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance.

11. Contact us